Regulating through COVID-19
The COVID-19 pandemic created substantial challenges for the sector and the directorate, requiring determination, flexibility, and creativity to adapt and press on, including transitioning to remote work. It has never been more important for the directorate to employ a people-first approach focused on providing empathetic client-centric service. It proactively considered how the pandemic could be affecting charities and quickly worked to lessen negative impacts wherever possible.
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